All Customers’ equipment whilst on the premises is left at the owners risk.

Bench Charge

Incoming repairs incur a pre-paid non-returnable £35 bench charge. This is the cost of stripping down, or examination, or testing , or biasing. The equipment can then be collected, or a repair can be carried out. In some cases a deposit may be needed.

Rates

Electronic repairs are charged at £30 per hour plus parts.

Special order parts may incur additional postage costs

Turnaround times

We strive to repair your equipment within 7-10 days. If there are delays due to parts this may be longer and you will be informed. We are not liable for any losses incurred as a result of delays in repairs.

After Repair

We contact the customer when the equipment is ready to be collected.

Customers are expected to collect the repair within 2 weeks or pay for the repair to be shipped.

Storage

A repair uncollected after two weeks after repair is completed is then considered as being stored. Storage costs are £10.00 per week.

Uncollected repairs

If the repair is not collected after 60 Days , the equipment is considered abandoned and will be disposed off to offset costs. If you are not able to collect then you will be required to inform us and we may be able to store the equipment.

Information on process of repairs

Fault finding process involves removal of components and testing. In some cases the board will be deemed unviable to repair if after changing of components and parts does not rectify the fault within a reasonable time frame. In most cases when a unit is deemed unviable ( either to repair at component level or parts are not available we will waive the bench charge and return the unit.

 

SPARE PARTS

Parts are non-refundable and cannot be exchanged when fitted by third party

Your statutory rights are not affected

 

Parts are to be fitted by QUALIFIED TECHNICIANS only

There may be Hazardous voltages present and all relevant safety precautions

MUST be observed when handling and fitting

 

If you require assistance please contact info@proaudioservice.co.uk

 

Postage Charges

All postage charges are inclusive of handling charges.

UPDATED JANUARY 2018